1.1 Amitours London Ltd., with the fiscal address Office 7, 6 Gainsborough Road, London, E11 1HT, United Kingdom, Company Reg. No. 08051989, or its subsidiaries or associated companies (“the Company”), is the company which provides the Services according to the Contract and which expression shall, where the context allows, include their respective agents and sub-contractors.
1.2 “Partner” means any agent, tour operator, firm or company with whom the Company provides Services and enters into a Contract. The Partner’s name and business address shall be set out in the Partner’s Application Form.
1.3 “Party” means a party to the Contract and “Parties” shall be construed accordingly.
1.4 “Contract” means the agreement between the Company and the Partner consisting of these terms and conditions.
1.5 “Booking” means a Partner’s request for Services communicated to the Company as evidenced by the Company’s records.
1.6 “Driver” means any person who drives the Passenger Vehicle and provides his/her services, for the transportation of Passengers, to the Company according to the contract for services.
1.7 “Passenger(s)” means the Partner and such persons who the Partner shall authorise and/or permit to make use of the Passenger Services by travelling in a Passenger Vehicle.
1.8 “Luggage” means any suitcases, trunks, etc., containing Passenger(s)’ personal belongings and goods for a journey, within dimensions and weight accepted by a major airline, rail, and taxi companies, and transported by the Company according to a Contract.
1.9 “Passenger Vehicle” means any vehicle provided by the Company for the carriage of Passengers.
1.10 “Private transfers” means a door-to-door service in which the vehicle is reserved solely for the Passenger(s) listed in the booking, with no sharing of the vehicle with other customers.
1.11 “Shared transfer” means a door-to-door transportation service where the vehicle is shared with other passengers travelling on the same route. The route may include up to 3 stops to accommodate all travellers.
1.12 “Shared-Economy transfers” means a shared transportation service operating on fixed routes and designated meeting points. Passengers travel together in the same vehicle, and pick-up and drop-off are provided only at predefined locations rather than at individual addresses.
1.13 “Collection Address” means the address stated by the Partner at the time of making the Booking as the address from which the Passenger Vehicle shall collect the Passengers.
1.14 “Charges” means the Company’s charges shown in the Price List or other published literature.
1.15 “Cancellation Fee” means a fee charged by the Company for the cancellation of the Services by the Partner.
1.16 “Waiting Time Fee” means a fee charged to the Partner by the Company in accordance with clauses 6.8 and 6.10. The Waiting Time Fee is 1 EUR per minute, or as detailed in the Price List presented to the Partner.
1.17 “Services” means the transportation of Passengers by car and/or any other services agreed in writing between the Company and the Partner from time to time.
1.18 “Price List” means the list maintained by the Company of its Charges relating to the Services from time to time, and a current copy of which can be obtained on request.
1.19 “Account” means a Partner’s account which has been opened by the Company in respect of a particular Partner.
1.20 “Instant Payment Services” means Services provided by the Company to the Partner, to be paid for by the Partner to the Company by way of a credit or debit card payment or through a Paypal account at the time of booking.
1.21 “Wallet Payment Services” means a deferred pre-payment method drawing on the Partner’s funds/balance to cover all unpaid Bookings, to be settled at least 7 days before the Service departure date.
1.22 “Bank Transfer Payment Services” means Services provided by the Company to the Partner, for which payment must be made by the Partner to the Company via bank transfer to the Company’s designated bank account.
1.23 “Business Day” is considered every official working day of the week (excluding Saturdays, Sundays and public holidays).
1.24 “in Writing” means any written communication including email, SMS and facsimile.
1.25 “Terms” means these terms and conditions, as amended from time to time.
2.1 Before making any Booking through the Amitours B2B Booking Panel, the Partner must first open an Account with the Company. A Partner to whom the Company provides Services has the right to authorise any representative to make Bookings through the Amitours B2B Booking Panel account.
2.2 The Company shall be entitled to assume that any Booking made through a Partner’s Account in accordance with clause 2.1 is duly authorised by the Partner, and the Partner shall be liable in respect of Charges relating thereto.
2.3 The Company may, in its absolute discretion, decline to accept any Booking.
2.4 Services are scheduled only when full confirmation by email for the booking has been received both by the Company and the Partner. The confirmation email of booking entitles the Partner to create a voucher that will serve as a ticket to the Passenger. The Passenger must present the voucher or the confirmation e-mail to the Company’s driver or representative for both the outward and return trip.
2.5 The destination and pick-up addresses on the ticket are the addresses to which the Passengers will be delivered and picked up.
2.6 Partners must inform the Company at the time of making a booking if any Passenger wishes to carry any domestic animals in any Passenger Vehicle. All domestic animals should be carried in a suitable box or cage, if appropriate, and/or be suitably restrained. The Company and/or the Driver reserve the right to cancel a booking on arrival if the Company has not been informed of the requirement to carry an animal in the Passenger Vehicle. Guide dogs are permitted to be carried in any Vehicle provided that the Company is informed at the time of making the Booking.
3.1 Any special requests must be advised to the Company at the time of booking. Whilst every effort will be made by the Company to try and arrange a Partner’s reasonable special requests, the Company cannot guarantee that they will be fulfilled.
4.1 The Company shall use reasonable efforts to provide a Vehicle in good working order within any time for so doing given by the Company or within a reasonable time.
4.2 Vehicles are fully licensed for passenger transportation and insured for passenger and third-party claims, as required under local laws. However, whilst every care is always taken, Passengers’ property is carried entirely at their own risk and no responsibility can be accepted for loss or damage. Partners are therefore advised to check their travel insurance.
4.3 In providing the Passenger Services, a Driver shall choose, at his/her sole discretion, the route from the Collection Address to the destination. If a Partner requests that a specific route is taken, any price quoted in respect of such a journey may be amended.
4.4 Passengers shall not play any musical instrument or recorded music in any Passenger Vehicle except with the written permission of the Company.
4.5 Passengers shall not consume alcohol in any Passenger Vehicle except with the written permission of the Company, and the Company reserves the right to decline carriage to any Passenger who, in its opinion, is intoxicated.
4.6 Passengers are not permitted to smoke in any Passenger Vehicle.
4.7 Luggage Policy
4.7.1 For Private transfers, Partners are responsible for selecting a vehicle that can accommodate all luggage.
4.7.2 For Shared door-to-door transfers, each passenger is permitted to bring one standard bag and one 23 kg ski/snowboard bag (180 × 33 × 24 cm). If additional luggage needs to be carried, the Partner should contact the Company’s Customer Service team for further assistance. Transporting extra bags cannot be guaranteed and may be subject to additional charges.
4.7.3 For Shared-Economy transfers there are strict luggage restrictions: for the “Basic” price level, a passenger is permitted to bring one carry-on bag (40 × 30 × 20 cm) and one 23 kg check-in bag. For the “Skier” and “Pro” price levels, a passenger is permitted to bring one carry-on bag (40 × 30 × 20 cm), one 23 kg check-in bag, and one 23 kg ski/snowboard bag (180 × 33 × 24 cm).
4.7.4 Partners should check the allowed amount of luggage for Shared and Shared-Economy transfers at the time of booking. Any additional luggage is subject to an extra charge, and if it is not paid at the time of booking, the Company reserves the right to refuse the carriage of such luggage.
4.8 Passengers shall remain responsible at all times for their luggage and shall load and unload their luggage. The Driver may assist the Passenger with the loading and unloading of his/her luggage from the Passenger Vehicle, at the Company’s sole discretion.
4.9 The Company accepts no responsibility for the loss or damage to any luggage which is transported in a Passenger Vehicle. The Partner acknowledges and accepts that any luggage stored in the Passenger Vehicle may move around during the journey and accordingly the Passengers should take extra care when opening the luggage compartment of the Passenger Vehicle.
4.10 The Company shall not be responsible for any property left by Passengers in any Passenger Vehicle. Such property will be stored by the Company for 1 calendar month, and thereafter the Company shall be entitled to return, destroy or otherwise dispose of such property as it, in its absolute discretion, sees fit.
4.11 Passengers are required to comply with current customs laws and regulations, and the Company shall not be responsible for any delays caused by any failure to comply with the same.
4.12 All Passengers are required to use seatbelts at all times.
4.13 The Company will not allow unaccompanied children less than 12 years of age to travel alone in a Passenger Vehicle. When booking a journey for any child less than 12 years of age, the Partner must inform the Company that a child will be travelling. The Company does not accept any additional responsibility for any child who travels unaccompanied in a Passenger Vehicle. Children under 12 or 1m35cm must use the appropriate child seat. For Private transfers and Shared door-to-door transfers, child seats and booster seats are supplied free of charge upon request at the time of booking. Baby seats are not provided by the Company - Passengers must bring their own.
4.13.1 Child seats and booster seats will be allocated based on the weight group the Partner has informed the Company each child will be in at the time of travel; the Company will bring a seat that is kitemarked as suitable for a child of that weight. For Shared-Economy transfers, the Company provides only booster seats for children aged 4 years and older. Children under 4 years old are not permitted to travel on Shared-Economy transfers, and no child seats are provided by the Company on Shared-Economy transfers.
4.14 The Company reserves the right to charge reasonable cleaning charges in the event of spillages or in the event that any Passenger vomits or otherwise soils or damages a Passenger Vehicle. Any damage caused to the Passenger Vehicle by a passenger(s) must be paid for immediately. If payment cannot, or will not, be made, the Company will be forced to take legal action against the passenger(s) in question.
4.15 Any dates, periods or times specified by the Company in connection with the performance of the Passenger Services are estimates only, and time shall not be of the essence for the performance by the Company of its obligations under the Contract. The Company makes no warranty that the Partner or the Partner’s goods or property shall be delivered within the Partner’s stipulated period (if any) and/or within any time stated by the Company, unless expressly agreed in writing by a director of the Company.
4.16 The Company reserves the right to refuse to transport any Passenger who behaves in a disorganised, threatening or abusive manner, or who, in its absolute discretion, the Company considers a nuisance or a danger to its employees, agents, subcontractors or to fellow Passengers. The Company is committed to providing services in accordance with the Equality Act. The Company will do what it reasonably can to assist those who are not capable of boarding and disembarking a Passenger Vehicle unaided.
5.1 Instant Payment Services
5.1.1 The following clauses shall apply to all Bookings which must be paid at the time of the booking, which shall include any Booking made by a Partner who is using the payment option “Instant Payment” in respect of that particular Booking.
5.1.2 When making a Booking for “Instant Payment”, the Partner must agree to pay the Company for the Services either by credit card or debit card or through a Paypal account, details of which shall be processed by the Company.
5.1.3 In consideration for the performance of the “Instant Payment” option, the Partner shall pay Charges by credit or debit card or through a Paypal account in accordance with clause 5.1.2. Such Charges shall include a card handling fee plus VAT.
5.2 Wallet Payment Services
5.2.1 The following clauses shall apply to all Bookings made by a Partner using the payment option “Wallet”, in respect of which payment is allowed after the Booking date.
5.2.2 Payment from the Partner’s Wallet is collected 7 or fewer days before the Service departure date. However, in cases when the Booking is made 7 or fewer days before the Service departure date and the Partner has the corresponding amount available in the Wallet, the needed amount is deducted immediately.
5.2.3 Cancelled bookings can be re-booked using the funds available in the Partner’s Wallet, but the price will be assigned from the current dynamic pricing system calculations.
5.2.4 At any time the Partner can add more funds to the Wallet directly through the Amitours B2B portal account by credit card, debit card, or bank transfer.
5.2.5 In the event of non-payment of any Charges by the Due Date, the Company shall be entitled to charge, and the Partner shall pay, interest at a rate of 10% per annum on any amount outstanding until payment is made, both before and after any judgment.
5.2.6 The Company may, at any time, set a limit on the total credit given to and due by any Partner at any one time, and the Company shall not be obliged to provide Account Services once that limit has been reached. Any such limit shall be notified to the Partner in writing by the Company.
5.2.7 Any dispute in respect of the Charges shall be submitted, in writing, within 7 days of receipt by the Partner of the relevant invoice.
5.2.8 When an Account is terminated, by any means whatsoever, the Partner shall pay to the Company all outstanding Charges owed to the Company as at the date of termination.
5.3 Bank Transfer Payment Services
5.3.1 When choosing the payment method “Bank transfer”, the Partner can generate a proforma invoice on the Partner’s account and make the payment via bank transfer. The service will be confirmed only if the bank transfer payment arrives in the Company’s bank account at least seven working days before the service date.
5.3.2 If the bank transfer payment has not arrived in the Company’s bank account seven working days before the service date, the service may be automatically cancelled.
6.1 The price provided to the Partner at the time of making the Booking shall be based on the journey specified by the Partner at the time of Booking (the “Original Journey”). The price quoted by the Company shall be based upon the Partner’s chosen route between the Collection Address and the destination (via any other pick-up points or drop-off points stated by the Partner at the time of making the Booking). Should the Partner wish to take a specific route (which is different from that taken by the Company), the Company reserves the right to charge the Partner an additional charge concerning that Booking.
6.2 Payment is required for the Services at the time of booking or not later than 7 working days before the Service departure date. The Company will produce written confirmation of the booking details by email following the initial payment.
6.3 The Company reserves the right to charge the Partner for any additional costs which may be incurred by the Company as a result of any variation or deviation from the Original Journey specified at the time of Booking, as detailed below.
6.4 The Company shall be entitled to vary any of its advertised or confirmed transfer prices.
6.5 Amendments
6.5 The Company may apply amendment fees. These fees may vary, starting from a percentage of the transfer cost or a fixed additional charge for additional services or service updates, and may increase as the departure date approaches.
6.6 Cancellations — Private and Shared Door-to-Door Transfers
6.6.1 Standard terms: free cancellation is available up to 24 hours before the transfer date. A 100% cancellation fee applies for cancellations made less than 24 hours before the transfer date.
6.6.2 Peak-date exception: for bookings on the following peak dates, a 72-hour cancellation window applies instead of the 24-hour window in 6.6.1 — last Saturday of the year; first Saturday of the new year; first three Saturdays in February. In these cases, a 100% cancellation fee applies for cancellations made less than 72 hours before the transfer date.
6.7 Cancellations — Shared-Economy Transfers
6.7 Cancellations for Shared-Economy transfer services can be made free of charge up to 14 days prior to the service date. If a Shared-Economy transfer service is cancelled by the Partner less than 14 days before the transfer date, the Company shall be entitled, at its sole discretion, to charge a Cancellation Fee of up to 100% of the cost of the transfer.
6.8 Waiting / Loading Time at Pick-up (General Rule)
6.8 The Passenger(s) and any luggage or personal items shall be ready for collection at the time stipulated by the Partner when the Booking is made. The Company will allow 15 minutes for waiting or loading when picking up Passenger(s). If all booked Passenger(s) have not boarded the Passenger Vehicle within 15 minutes of the stipulated time, the Company reserves the right to charge the Partner a Waiting Time Fee proportionate to the delay in departure from the Collection Address, which will, for the avoidance of doubt, include the first 15 minutes.
6.9 Pick-up Windows by Transfer Type
6.9.1 Shared transfers: the pick-up time is arranged to accommodate multiple passengers and may vary slightly based on flight schedules. Passengers should be prepared to wait up to 1.5 hours after their flight arrival time for the transfer; the exact pick-up time is notified after landing. Downloading the Alps2Alps App is recommended to stay updated and track the vehicle in real time.
6.9.2 Shared-Economy transfers: these depart from the airport on a set schedule, and passengers must arrive at the pick-up point at least 5 minutes before the scheduled pick-up time. The driver will wait a maximum of 5 minutes after the scheduled pick-up time, and there are no refunds if a Passenger misses their pick-up time — except that if the Passenger misses the scheduled airport pick-up time due to a diverted, cancelled, or rescheduled flight, the Company will refund 50% of the transfer value.
6.10 Private Transfer Airport Waiting-Time Fee
6.10 For Private transfer collections from an airport, the Company allows a waiting time of 60 minutes from the last known estimated arrival time of an inbound international flight, and 30 minutes from the last known estimated arrival time of an inbound domestic flight. This clause applies in place of the general 20-minute rule in clause 6.8 for Private airport collections specifically. The Company reserves the right to charge the Partner a Waiting Time Fee of 1 EUR per minute, proportionate to the delay in departure. This fee shall, for the avoidance of doubt, include the initial 60 or 30 minutes (as applicable) and is calculated as the difference between the time allowed and the actual scheduled landing time of the flight.
6.10.1 For this clause, the “last known estimated arrival time” will be: (a) if the Partner provides a flight number at the time of making the Booking, the time the Company monitors and alters the collection time to accordingly; or (b) if the Partner does not provide a flight number, the time specified by the Partner; or (c) if the Partner does not provide a flight number, the time specified by the relevant airport’s official information system.
6.11 If the Partner requires the Company, during the course of the Original Journey, to make any alternative pick-up(s) or collection(s) of Passenger(s), or to drop off Passengers at any locations other than as specified in the Original Journey, or to take any variation from the Original Journey as specified at the time of Booking, additional charges may be applied by the Company.
6.12 The Company shall be entitled to exercise a lien over any property belonging to the Partner in its possession pending payment of any Charges due to the Company.
7.1 These Terms and Conditions shall be incorporated and form part of all Contracts for the provision of the Services by the Company to the Partner.
7.2 Each Party acknowledges that it is not relying on any statements, warranties or representations given or made by the other, whether actual or implied by common law or under statute, in relation to the subject matter of any Contract, and that it shall have no rights or remedies with respect to such subject matter otherwise than under the relevant Contract.
7.3 The Company can in no way be held responsible for delays due to force majeure: strikes, weather, attacks, riots, etc. (without this list being limiting). The Company can in no way be held responsible for delays due to circumstances beyond its control: blocked roads, bridges prohibited to traffic, bypasses, flooded roads, traffic jams, interventions on the roadway by police forces, customs or firefighters, etc. (without this list being limiting). In case of immobilisation of the Passenger Vehicle during the journey due to a mechanical failure, accident or damage (theft, degradation), the Company will endeavour to ensure the continuity of the journey, either with one of its Passenger Vehicles or with a Passenger Vehicle chartered to another company, and undertakes to warn the client. The Company’s liability will cover material damage that the Partner may suffer as a result of such incidents and will be limited to the amount of carriage provided for in the Contract. The Company declines any responsibility for delays or changes of flights due to airlines.
7.4 The Partner agrees to indemnify and keep the Company fully indemnified from and against any direct and indirect losses, claims, expenses, damages or liability whatsoever incurred or suffered by the Company as a result of the negligence, acts or omissions or default under the Contract by the Partner or any Passengers, employees, agents or subcontractors.
7.5 The Partner shall be liable for any damage caused by Passengers to any Passenger Vehicle.
7.6 Subject to the following provisions of this clause 7.6, except in respect of death or personal injury caused by the Company’s negligence, or that of its servants or agents, the Company’s liability to the Partner for loss and/or damage caused by the negligence of the Company and/or its servants or agents, or otherwise which arises out of or in connection with the provision of the Services or their use by the Partner, shall be limited as follows:
7.6.1 Concerning the Services generally, the Company’s liability is limited to the terms of the Company’s insurance contract.
7.6.2 In the case of lost or damaged luggage, the Company’s liability shall not exceed EUR 150, unless the Partner has notified the Company that the luggage has a value in excess of EUR 150 and the Company has agreed in writing to be responsible for the repair or replacement of the luggage up to a greater value; the Partner shall indemnify the Company against any Passenger claiming sums in excess of such limits.
7.7 To the extent permitted by law, the Company shall not be liable in any way whatsoever for the acts or omissions of any sub-contractors to whom the Company sub-contracts the Services in accordance with clause 9.4. The Company shall use its reasonable efforts to ensure that it only sub-contracts the Services to third parties that have insurance cover. If the Company is aware that a third party does not have a level of insurance coverage which the Company would expect, the Company reserves the right to request that the Partner signs a standard-form disclaimer and acknowledgement in respect of the same.
7.8 The Company shall not be liable to the Partner for any loss of anticipated savings, business revenues, or profits, whether categorised as direct or indirect, or any indirect, special or consequential loss (including losses arising from business interruption, wasted management time, loss of goodwill, data, and all other such loss whether or not arising in the normal course of business).
7.9 The Company shall not be liable to the Partner, or be deemed to be in breach of the Contract, because of any delay in performing or any failure to perform any of the Company’s obligations under the Contract if the delay or failure was due to any circumstances or cause beyond the Company’s reasonable control.
8.1 The Company shall, in any event, have no liability in respect of any claim, howsoever arising, that is not notified to the Company by the Partner, in writing, with sufficient particularity to identify the nature and the quantum of the claim, within 14 days of the occurrence of the circumstances giving rise to the claim.
8.2 Any complaints relating to the Services shall be addressed to the Company and made in writing within 14 days of the event giving rise to the complaint.
9.1 Termination of this Contract shall be without prejudice to any rights and/or obligations of the Company and/or the Partner accruing before the date of such termination.
9.2 Any notice required or permitted to be given by either Party to the other under these Terms shall be in writing and may be given personally or sent by fax or by prepaid registered post to the other Party at its registered office or principal place of business, or such other address as may at the relevant time have been notified as that Party’s address for service. Any notice sent by facsimile shall be deemed served on receipt of a successful transmission notice. Any notice served by registered post shall be deemed served 3 Business Days after posting to an address in the United Kingdom, or 7 Business Days after posting to an address outside the United Kingdom. In proving the service of any notice, it will be sufficient to prove, in the case of a registered post letter, proof of delivery, and in the case of a facsimile, that such a facsimile was duly transmitted to a current fax number of the addressee, by providing a confirmation of fax dispatch report.
9.3 A person who is not a party to any Contract shall not have any rights under or in connection with it.
9.4 The Company reserves the right to subcontract or delegate in any manner any or all of its obligations under any Contract to any third party or agent.
9.5 If any provision of these Terms, which is not fundamental, is held by any court or other competent authority to be invalid or unenforceable in whole or in part, such part, term or provision shall be deemed deleted from these Terms, and the remainder shall not be affected. Should the foregoing apply, the Parties shall use all reasonable efforts to agree upon any lawful and reasonable changes to these Terms which may be necessary to give effect, as closely as possible, to the commercial intent of these Terms.
9.6 By signing up as a partner, the agent accepts to receive newsletters consisting of the latest deals, advice and technical information about the B2B Booking Panel. At any time, the Partner has the right to unsubscribe from receiving any newsletters by clicking the “Unsubscribe” button located at the footer of the email.
9.7 The Company reserves the right to amend these Terms at any time. Notice of non-material amendments to these Terms shall be posted on the Company’s website.
9.8 The Contract and the Services may be suspended or terminated by either Party giving the other 7 days’ notice.
9.9 The Contract and the Services can be suspended or terminated with immediate effect by the Company if the Partner: (a) fails to pay when any amounts due are payable; or (b) commits any act of bankruptcy or compounds with its creditors, or a Petition or Receiving Order of Bankruptcy is presented or made against the Partner, or a Petition for an Administration Order is presented in relation to the Partner, or a Resolution or Petition to wind up the Partner is passed (otherwise than for reconstruction or amalgamation), or a Receiver or Administrative Receiver is appointed; or (c) fails to observe or perform, or breaches, any of its obligations under this Contract.
9.10 Upon termination of the Partner’s Account for whatever reason, all sums payable to or chargeable by the Company shall become immediately due and payable in full.
9.11 These Terms shall be governed by and construed in accordance with the laws of England, and the Parties hereto submit to the exclusive jurisdiction of the Courts of England and Wales.
9.12 By using the Company’s services, it is deemed that all the terms and conditions set out in this Contract have been read, understood and accepted.